pb9 Terms and Conditions

1 Introduction and Scope

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Player" or "User") and pb9 ("Platform", "we" or "the company"). This document governs access to and use of the pb9 platform, accessible via pb9.one, along with all services, products and content provided on it.

pb9 operates under an international licence and offers online gambling services including online slots, live casino, sports betting and arcade games to eligible players. These services are provided exclusively for personal and non-commercial use.

pb9 reserves the right to modify, add to or remove any part of these Terms and Conditions at any time without prior notice. Continued use of the platform after any changes is considered acceptance of the updated terms.

2 Eligibility and Account Registration

To register and use the pb9 platform, you must meet all of the following requirements:

• Aged 21 or above on the date of registration
• An individual person and not a company, organisation or business entity
• Registering in your own personal capacity and not on behalf of any third party
• Have not previously had an account closed by pb9 for any reason
• Not currently serving a self-imposed or pb9-imposed self-exclusion period
• Voluntarily agreeing to use the gambling services provided

Each player is only permitted one active account. Multiple account registrations by the same individual are prohibited and all related accounts may be closed without compensation of any existing balance.

All information provided during the registration process must be accurate, complete and current. pb9 reserves the right to request identity verification documents (KYC) at any time, including a copy of your identification card (MyKad), to confirm the accuracy of the information provided.

3 Deposits, Withdrawals and Payment Methods

pb9 supports a range of local payment methods suited to Malaysian players. All financial transactions are processed in Malaysian Ringgit (RM / MYR), except for payments made via cryptocurrency.

Accepted payment methods:

• Touch 'n Go eWallet — a popular local e-wallet method among Malaysian players
• DuitNow — an instant payment system based on mobile number or identification card number
• FPX Online Banking — direct transfer from a local bank account via an online banking portal
• Cryptocurrency — USDT, BTC and ETH are accepted for players who prefer digital payment methods

pb9 does not charge any processing fees for deposits or withdrawals. However, third-party payment service providers may impose additional charges in accordance with their own policies, which are outside pb9's control.

Withdrawals may only be made to the same payment method used for the deposit, or via a method that has been verified by the pb9 team. Withdrawal requests may be subject to security checks before approval.

pb9 reserves the right to delay or cancel any transaction suspected of involving fraud, money laundering, or activity that breaches these terms. In such cases, the relevant funds may be held while an investigation is carried out.

4 Bonuses, Promotions and Wagering Requirements

pb9 offers various bonuses and promotions to players from time to time. All bonus offers are subject to specific wagering requirements that must be met before any withdrawal from the bonus balance is permitted.

Welcome Bonus — 200% up to RM300:

New players are eligible to receive a first bonus of 200% of their first deposit amount, up to a maximum of RM300. This bonus has a wagering requirement of 15 times the bonus amount before winnings can be withdrawn.

General terms that apply to all pb9 bonuses:

• Bonuses may only be used for bets within the pb9 platform and cannot be transferred
• Only one welcome bonus may be claimed per player
• pb9 reserves the right to modify or withdraw any bonus offer at any time
• Any attempt to abuse the bonus system will result in the bonus being cancelled and the account being investigated
• Bonuses cannot be stacked or combined unless specifically stated by pb9

The pb9 VIP programme comprises three tiers: Bronze, Silver and Gold. Players move up to higher tiers based on consistent betting activity on the platform. Each tier offers a different weekly cashback rate — Bronze up to 0.5%, Silver up to 1.0%, and Gold up to 1.5%.

5 User Conduct and Prohibited Activities

Use of the pb9 platform must at all times comply with the conduct guidelines set out here. Activities that breach these terms may result in account suspension or closure, forfeiture of balances, and appropriate legal action.

The following activities are strictly prohibited on the pb9 platform:

• Using automated software, bots, scripts or other tools to automate betting activity
• Attempting to exploit software bugs, technical errors or system vulnerabilities
• Sharing an account or allowing another party to use your personal account
• Using the platform for money laundering or other illegal financial activities
• Providing false information or manipulated identity documents
• Harassing, threatening or behaving disrespectfully towards staff or other players
• Making withdrawal requests using a payment method different from the original deposit method
• Any form of collusive cheating with other players to gain an unfair advantage

6 Data Security and Privacy

pb9 takes the security of players' personal information seriously. All data collected is processed in accordance with the pb9 Privacy Policy, which can be reviewed on our Privacy Policy page.

By registering at pb9, you agree to allow the platform to collect, store and process your personal data for the following purposes:

• Identity verification and compliance with KYC (Know Your Customer) requirements
• Secure and accurate processing of financial transactions
• Provision of effective customer support
• Detection and prevention of fraud and illegal activities
• Overall improvement of the user experience

pb9 will not sell or share your personal information with third parties without your consent, except where required by law or a competent authority.

7 Responsible Gambling

pb9 is committed to healthy and responsible gambling practices. Gambling should remain a form of entertainment and not a primary source of income or a way to resolve financial problems.

Players are encouraged to set personal limits on the time spent and money wagered on the platform. pb9 provides the following tools to help players manage their gambling:

• Daily, weekly or monthly deposit limits that can be set through account settings
• Temporary or permanent self-exclusion for players who need a break
• Access to help resources and support through 24/7 customer service

If you feel that gambling is starting to affect your daily life, personal relationships or finances, please contact the pb9 support team or seek help from a qualified responsible gambling organisation. More information is available on our Responsible Gambling page.

8 Account Suspension and Closure

Players may close their account at any time by contacting pb9 customer service. Before closure, all eligible balances must first be withdrawn in accordance with the established withdrawal procedures.

pb9 reserves the right to suspend or close any account without prior notice under the following circumstances:

• There is evidence or suspicion that the account is being used for fraudulent or illegal activities
• The player has violated any of the terms in this document
• Account information is found to be false or inaccurate upon review
• There are instructions from the relevant authorities

In cases of account closure due to a breach of terms, pb9 reserves the right to withhold part or all of the account balance depending on the outcome of the investigation carried out.

9 Limitation of Liability and Disclaimer

The pb9 platform is provided on an "as is" basis without any express or implied warranties. pb9 does not guarantee that the service will operate without interruption, errors or data loss at all times.

pb9 will not be liable for any losses incurred as a result of:

• Technical disruptions, server downtime or system failures beyond our control
• Game outcomes that are unfavourable to the player
• Inaccuracies or delays in the delivery of information from third parties
• Unauthorised access to a player's account due to negligence in managing passwords
• Any indirect, incidental or consequential losses arising from the use of the platform

10 Dispute Resolution and Applicable Law

Any dispute arising in connection with the pb9 platform or these Terms and Conditions shall first be resolved through negotiation between the player and the pb9 support team. We strongly encourage resolution by mutual agreement before any further steps are taken.

To submit a complaint or dispute, players may contact the pb9 customer service team via live chat or email at [email protected]. All complaints will be acknowledged within a reasonable time and resolved in a transparent manner.

These Terms and Conditions are governed by the legal principles applicable to internationally licensed online gambling platforms. All communications relating to disputes must be in Malay or English.

11 Amendments to Terms and Conditions

pb9 reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date.

It is the player's responsibility to review this page from time to time to ensure they are always aware of the current applicable terms. Continued use of the platform after amendments are posted constitutes acceptance of the amended terms.

For amendments considered material or significant, pb9 may notify players via their registered email or a notice within the platform, depending on the importance of the change.