pb9 Privacy Policy
Your privacy is our priority. This document explains in detail how pb9 collects, stores, uses and protects your personal information in line with international data protection practices.
Six Data Protection Principles of pb9
Encryption Security
All data transmitted between your device and pb9 servers is protected using industry-standard encryption protocols. Sensitive information such as account details and transactions is stored in a fully secured environment.
Purpose-Based Collection
pb9 only collects personal information that is genuinely required to manage accounts, process transactions and meet legal compliance requirements. No data is collected without a clear and legitimate reason.
No Third-Party Data Sales
Your personal information is not sold, rented or shared with any third party for marketing purposes. Data sharing only takes place in situations specified in this policy, such as technical service requirements.
Need-Based Retention
Your data is kept only for as long as necessary for the stated purposes, or for as long as required by applicable law. After that period, data will be securely deleted or anonymised.
User-Owned Control
You have the right to access, correct or request deletion of your personal information. All data-related requests can be submitted to the pb9 support team, available around the clock.
Licensing Compliance
pb9 operates under international licensing that imposes strict data protection standards. This privacy policy is updated regularly to ensure it remains aligned with the latest regulatory requirements.
🔒 Important Note: By registering an account or continuing to use the pb9 platform, you agree to the terms of this Privacy Policy. Please read the entire document carefully before using our services.
1. Introduction
pb9 ("we", "platform" or "pb9") values the privacy of every user who uses our online gambling platform. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of your personal information when you access or use the pb9 website at https://pb9.one.
This document is written in Bahasa Melayu and English. Should there be any conflict between the two versions, the Bahasa Melayu version shall apply for players registered from Malaysia.
Your privacy is our responsibility. pb9 is committed to handling your personal information transparently, responsibly and securely, in line with internationally recognised data protection standards.
2. Information We Collect
In the course of managing your account and processing your transactions, pb9 collects various types of personal information. This collection is carried out directly through the registration process, automatically through platform usage, and through trusted third parties in limited contexts.
- Identity Information: Full name, date of birth, identity card number (MyKad), residential address and mobile phone number.
- Account Information: Username, email address, encrypted password and account preferences.
- Financial Information: Payment method details such as Touch 'n Go eWallet, DuitNow, FPX online banking and crypto wallet information (USDT, BTC, ETH). Full card numbers are not stored on our servers.
- Transaction Data: Deposit records, withdrawals, betting history and account activity.
- Technical Data: IP address, web browser type, operating system, cookie data and platform access logs.
- Communications: Correspondence via live chat and customer support email.
3. How We Use Your Information
Personal information collected by pb9 is used solely for the purposes stated below. We will not use your data for any other purpose without obtaining your consent first.
- Verifying identity and confirming age eligibility (21 years and above) during account registration.
- Processing deposits and withdrawals securely through supported payment methods.
- Providing 24/7 customer service via live chat and email in Bahasa Melayu and English.
- Ensuring account security, detecting suspicious activity and preventing fraud.
- Meeting legal compliance obligations including anti-money laundering (AML) regulatory requirements.
- Sending account-related information, service updates and important security notifications.
- Improving user experience and platform performance based on anonymised data analysis.
4. Legal Basis for Data Processing
pb9 processes your personal information based on one or more of the following legal bases:
- Contract Performance: Processing is necessary to carry out the service agreement between you and pb9, including account management and payment processing.
- Legal Obligation: pb9 is required to process certain data to comply with regulatory requirements applicable to licensed gambling operators.
- Legitimate Interests: We process data to detect fraud, maintain platform security and prevent financial crime.
- Consent: For optional marketing communications, we rely on your explicit consent given during or after account registration.
5. Sharing Information With Third Parties
pb9 does not sell or rent your personal information to any third party. However, in certain situations, limited data sharing may be necessary:
- Technical Service Providers: Third parties who assist us with platform operations, payment processing and technical support — subject to strict confidentiality agreements.
- Regulatory Bodies: Licensed authorities and regulatory bodies that require information for legal compliance purposes.
- Law Enforcement Agencies: Where required by a court order or a legitimate legal investigation.
- Identity Verification Providers: Third-party services that help us verify user identity in line with KYC (Know Your Customer) requirements.
All data sharing is carried out with strict controls and involves only the information genuinely required for the stated purpose.
6. International Data Transfers
As a platform operating under international licensing, your data may be processed on servers located outside Malaysia. pb9 ensures that any international data transfer is carried out with adequate safeguards, including data processing agreements that comply with international standards.
We take appropriate technical and organisational measures to ensure your data remains secure regardless of where it is processed.
7. Cookies and Tracking Technologies
pb9 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies allow us to remember your preferences, maintain login sessions and analyse overall platform usage patterns.
- Essential Cookies: Required for basic platform functions such as session authentication and account security. Cannot be disabled.
- Functional Cookies: Store your language preferences and display settings for a better experience.
- Analytics Cookies: Help us understand how users interact with the platform for continuous improvement. This data is collected in aggregated and anonymised form.
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect platform functionality.
8. Security and Data Protection
pb9 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.
- Data encryption during transmission and storage using industry-standard security protocols.
- Strict access controls ensuring only authorised personnel can access sensitive information.
- Continuous monitoring to detect and respond to security threats.
- Regular security audits to ensure data protection systems remain up to date.
- Staff training on safe and responsible data handling practices.
9. Data Retention Period
pb9 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.
- Active Account Data: Retained for as long as your account is active and updated on a regular basis.
- Transaction Records: Retained for the period stipulated by applicable regulatory and tax law requirements.
- KYC Data: Retained in accordance with anti-money laundering (AML) requirements applicable to licensed operators.
- After Account Closure: Certain data may be retained for a period specified by law before being permanently deleted.
Your Rights as a pb9 User
pb9 recognises and respects your rights regarding personal data. Contact our support team to submit any requests.
Right of Access
You have the right to obtain a copy of the personal information we hold about you and to know how it is used.
Right to Rectification
If your information is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
Right to Erasure
In certain circumstances, you may request that your personal data be deleted, subject to relevant legal obligations.
Right to Object
You have the right to object to the processing of your personal data for specific purposes, including direct marketing where applicable.
Right to Restriction
In certain situations, you may request that pb9 restrict the processing of your data while your request is being reviewed.
Right to Portability
You have the right to receive the personal data you have provided to us in a machine-readable format for transfer to another platform.
Right to Withdraw Consent
Where data processing relies on your consent, you have the right to withdraw that consent at any time.
Right to Complain
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the relevant authority.
⚠️ Age Restriction — 21 Years and Above: The pb9 platform is intended solely for users aged 21 and above. We do not knowingly collect personal information from individuals below this age limit. Should we find that such data has been collected inadvertently, it will be deleted immediately.
10. Links to Third-Party Sites
The pb9 platform may contain links to third-party websites or services in certain contexts. pb9 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit.
11. Privacy Policy Updates
pb9 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, technology or legal requirements. Any material changes will be communicated to users via email or a notification on the platform.
The "Updated" date shown at the top of this document reflects the effective date of the latest version. Continued use of the pb9 platform after an update is published is considered your acceptance of the updated terms.
12. How to Contact Us About Privacy
If you have any questions or concerns, or wish to submit a request regarding your personal data, please contact the pb9 data protection team through the following channels:
- Email: [email protected]
- Live Chat: Available 24/7 directly on the pb9 platform
- Support Languages: Bahasa Melayu and English
We are committed to responding to all privacy-related enquiries promptly and thoroughly, in line with your rights as a user.
Enjoy a Safe Gaming Experience
pb9 provides a safe and responsible online gambling environment, with strong personal data protection for every Malaysian player.
Frequently Asked Questions About pb9's Privacy Policy
Answers to common questions about privacy and data protection on the pb9 platform.